FREQUENTLY ASKED QUESTIONS
Before you book a stay with us, it's important for you and us to read all the information about our hotel and consider if we are the right hotel for you. Below are some of the most frequently asked questions (FAQs). If you need further information, please don't hesitate to contact us.
ARE WE THE RIGHT HOTEL FOR YOU?:
- We are not a 4 or 5 star hotel. Our room is basic but it has all the amenities that you'll need.
- Our WIFI at times are not great and if there are major issues, it can take up to several days to get it fixed due to our remote location.
- There are no supermarkets or shopping centres near us.
- If you're after a long walk or run on the beach, we are not for you. Our beach frontage is approximately 300 metres wide but not wide enough for those long walks or long jogs.
- Our location is very remote and not much is around us. Do stay with us if you are after total relaxation away from the crowds or tourist areas.
- We are about 45 kms from the Phu Quoc International Airport, a 60 minutes taxi ride.
- We are about 30 kms from Duong Dong town, a 35 minutes taxi ride.
CHECK-IN & CHECK-OUT:
- Our Check-in time is 14:00.
- Our Check-out time is 11:00.
- A request for early check-in or check-out can be made directly with us however this is subject to availability and is not guaranteed. If you would like to guarantee an early check-in or check-out, the room must be booked for the extra night.
- Should you arrive earlier or leaving later, luggage storage is available at Reception and the use of the hotel's facilities is welcome.
MAKING A BOOKING:
- Go online to our Reservations page. We do not charge a booking fee.
- A valid credit card is required to guarantee your booking. No deposit will be taken from this card and you pay upon check-out.
- Please note that if you are settling your bill with American Express, a 2% surcharge fee will apply.
- Payment we accepts are: Cash (VND, USD or AUD), Visa or Mastercard.
OUR CANCELLATION AND AMENDMENT POLICY:
- To avoid a cancellation fee, please give us 7 days notice before your arrival date.
- Any cancellation or modification received after this date, the total price of the reservation will be charged.
- No-Show will incur a charge of the full amount of the reservation.
- If you need to cancel or make amendment to your booking, please email us at email@example.com with your name and booking reference.
- We provide transfer service to and from the airport, ferry dock or anywhere in Phu Quoc for the convenient of our guests. Yes our service fee will be more expensive than if you were to take the metered taxis because we have to come empty car to pick you up or drop you off.
- Pick up / drop off to and from airport is US $35 / VND 735,000 based on a 7 seaters for 4 adults.
- Pick up / drop off to and from ferry dock is US $38 / VND 836,000 based on a 7 seaters for 4 adults.
- Pick up / drop off to and from Duong Dong is US $25 / VND 550,000 based on a 7 seaters for 4 adults.
MOTORBIKE RENTAL POLICY:
- Due to strict local laws, we can only rent out our motorbikes to any guests who hold a valid Vietnamese or International motorbike license.
WHAT ACTIVITIES OR ATTRACTIONS CAN THE HOTEL ORGANISE?:
- We can organise a day tour around the island for you with a private driver.
- For something nearby, we can organise a fishing or snorkeling trip with our local fishermen.
- We provide kayakes and mountain bicyles free for guests to use around the surrounding areas.
EXTRA BED OR ADDITIONAL PERSON SURCHARGE:
- We offer extra rollaway bed upon request and based on availability.
- Surcharge for extra rollaway bed for child is US $20 per night.
- Surcharge for extra rollaway bed for adult is US $35 per night.
- A limited number of connecting rooms are available.
- To ensure availability, please make your request PRIOR to booking.
- Our restaurant opens from 7:00 to 20.30 daily.
IS BREAKFAST INCLUDED?:
- Yes breakfast is included.