Terms & Conditions
TERMS AND CONDITIONS
Please take a few minutes to review these terms and conditions. Your room reservation constitutes your agreement to follow these terms and conditions and to be bound by them.
Peppercorn Beach Resort reserves the right to update or modify these terms and conditions at any time without prior notice. For this reason, we encourage you to review these terms and conditions whenever you make reservation or use our web site.
1. Cancellation Policy
Cancellation and prepayment policies vary according to room rate or rate plan. Please check the rate conditions or policies when selecting your room, either sold as Standard or Non-refundable booking.
Standard room booking cancellation:
a) Any cancellation or modification received up to 5 days before date of arrival, no fee will be charged.
b) Any cancellation or modification received after the 5 days prior to arrival and/or failure to arrive at your scheduled time will be treated as a No-Show and the total price of the reservation will be charged.
c) If you need to cancel or make amendment to your booking, please email us at email@example.com with your name and booking reference.
Non-refundable room booking cancellation:
a) This is non-refundable and non-cancellation booking and guest will be charged a 100% prepayment of the total price of the reservation at any time.
No-Show will incur a charge of the full amount of the reservation regardless of booking type.
All the rates given are at the discretion of Peppercorn Beach Resort Management, and may be revised at anytime (except for a confirmed booking), upon Peppercorn Beach Resort's decision, without any notice. Room rates are for one room for one night including breakfast and inclusive of all other applicable charges (unless otherwise stated).
3. Child Policy and Extra Bed
Free of charge for children under 5 years old using parents bed.
Children aged up to 12 years old requiring extra bed will be charged US $15 per roll-away bed, inclusive of breakfast.
Baby cots are provided free of charge for children up to 3 years old, subject to availability and upon request.
4. Annual Christmas Eve and New Year's Eve BBQ Buffet Dinner
Due to the current COVID circumstances, we will not be holding our annual Christmas Eve's and New Year's Eve BBQ Buffet dinner for staying guests.
Please contact us for further information.
5. Transfers / Shuttle Service
Transfers are reserved for hotel guests only and based on a 7 seater car suitable for up to 4 adults with luggage.
- Pick up or drop off to and from airport is US $35 / VND 805,000.
- Pick up or drop off to and from ferry dock is US $38 / VND 874,000
- Pick up or drop off to and from Duong Dong is US $30 / VND 690,000.
6. Check in, Check out and Reservation Extensions
Check in time is 14:00 PM, and check out time is 1:00 AM.
If your arrival is early in the day and you prefer immediate access to your room before 14:00 PM, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage for free and make our facilities available for you to freshen up subject to availability.
Extension of check out time is subject to availability and will be charged as follows:
- Check out until 18:00 PM: 50% of the prevailing rates
- Check out after 18:00 PM: 100% of the prevailing rates
Extensions will require a new reservation for the additional date(s) and will be subject to availability and prevailing rates.
7. Cancellation by Us:
Peppercorn Beach Management may be obliged to cancel your reservation due to circumstances beyond our control. These may be for reasons of force majeure (natural disaster, government actions, closure of airport, war, riots, strikes, disasters, technical problems, etc). In such cases, Peppercorn Beach Management shall inform guests directly without delay and shall offer guests the choice of alternative dates or a full refund of all and any money paid.
8. Third Party Service Provider:
Peppercorn Beach may make arrangements with other provider partners, transportation companies, local tours, and other independent parties to provide you with the travel arrangements. These parties are independent suppliers over whom Peppercorn Beach Management have no direct control and shall not be liable in the event of any failure by any person or company to render such services.
Peppercorn Beach cannot be held responsible for any claim, losses, or damages for properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from any act or omission of any independent party providing services. Peppercorn Beach Management shall take all reasonable steps to ensure that organisations providing services maintain standards which are acceptable within the norm.
9. Inaccuracy Disclaimer:
From time to time there may be information on our web site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your booking).
We are committed to protecting and respecting your privacy. By accessing the website or providing information, you agree to our privacy practices.
We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations.
We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.
We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information However, you will appreciate that it is not for us to perfectly secure your personal data from cyber attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your personal data arising from such risks