Before you book, please read through these to make sure we’re the right fit for you. If your question isn’t answered here, email us at info@peppercornbeach.com or message us on WhatsApp at +84 96 197 9099.

ARE WE THE RIGHT HOTEL FOR YOU?

We’re not a five-star hotel, and we’re a little remote. What we offer is comfortable rooms, a quiet beachfront and a team who’ll look after you.
Our rooms are simple but comfortable, with everything you need for your stay.
Wi-Fi can be slow at times because of our remote location and the weather.
There are small convenience stores nearby, but no supermarkets or shopping centres in the area.
Our beach frontage runs about 300 metres, so it isn’t ideal for long beach walks or runs. Active guests tend to walk or run through the nearby village of Ganh Dau instead.

LOCATION:

We’re in a quiet, remote part of Phu Quoc, near the fishing village of Ganh Dau, with a few other hotels nearby.
Stay with us if you want total relaxation away from the crowds and tourist areas.
The airport is about 35 km away, around 45 minutes by taxi.
Duong Dong town is about 30 km away, around 35 minutes by taxi.

CHECK-IN & CHECK-OUT:

Check-in is from 2pm. Check-out is by 11am.
Early check-in or late check-out can be requested, subject to availability. To guarantee either, book an extra night.
If you arrive early or leave late, we’ll store your luggage at reception free of charge, and you’re welcome to use the restaurant and facilities.

MAKING A BOOKING:

Book online through our Reservations page. We don’t charge a booking fee.
A valid credit card is needed to secure your booking. For bookings made directly through our website, payment is due at check-out.
We accept cash (VND, USD, AUD, EUR and GBP), Visa and MasterCard, with no surcharge. We don’t accept American Express.

IS BREAKFAST INCLUDED?

Yes. A generous, freshly cooked breakfast is included for all guests, with fresh fruit juices, Vietnamese coffee and Italian espresso.
In high season, breakfast is a buffet, with home-cooked dishes, fresh house-made sourdough and our own yoghurt.

EXTRA BEDS:

A rollaway bed can be added on request, subject to availability, in all rooms except the Garden Family.
US$15 per night for a child, or US$20 per night for an adult.
Baby cots for children under 3 are free.

INTERCONNECTING ROOMS:

We have a limited number of interconnecting rooms, including in our new Premium rooms opening November 2026. Please request one before booking to make sure it’s available.

CANCELLATION AND CHANGES:

Cancellation policies vary by rate plan. Please see our Terms and Conditions.
No-shows are charged the full amount of the reservation.
To cancel or change a standard booking (not a non-refundable one), email us at info@peppercornbeach.com with your name and booking reference.

AIRPORT AND ISLAND TRANSFERS:

We arrange transfers to and from the airport, the ferry terminal and anywhere on the island. Our fares are a little higher than a metered taxi’s, because our driver travels from the hotel to collect you.
Guests who book directly with us for 5 nights or more get free return airport transfers.
Airport or ferry pick-up and drop-off: VND 650,000 (7-seater) or VND 550,000 (4-seater).
Duong Dong pick-up and drop-off: VND 550,000 (7-seater) or VND 450,000 (4-seater).
A 16-seater bus is available for groups of up to 10 adults with luggage. Contact us for details.
We can also arrange pick-ups from other hotels on the island. Email us at info@peppercornbeach.com for a quote.

CHRISTMAS EVE AND NEW YEAR'S EVE:

Each year we celebrate the festive season with a BBQ buffet dinner and live local bands on 24 and 31 December, for all guests staying those nights. It’s US$40 per adult and US$25 per child, and free for children 5 and under.
The charge is added to your reservation when you book. If an extra adult or child is added later, we’ll collect the difference at check-in.
The dinner is part of staying with us on those nights, so if you’d rather not join, please avoid booking 24 or 31 December.

MOTORBIKE RENTAL:

Under local law, we can only rent motorbikes to guests with a valid Vietnamese or international motorbike licence. Reception can recommend other rental places nearby.

RESTAURANT HOURS:

Open daily from 7:30am, with last dinner orders at 8:30pm.

ARE THERE ANY RESTAURANTS NEAR THE HOTEL?

The nearby village of Ganh Dau does have a number of local eating places to choose from of differing standards, and close by there are other resorts in the area that also have restaurants. We do have complimentary bicycles available, and a number of guests enjoy cycling or walking to the restaurants at sunset beach for a change of scenery, these restaurants are located on the opposite end of the fishing village (about a 15 minute cycle or about 40 minute walk through the village).

DO YOU HAVE A CHILDREN'S MENU?

We have a seperate menu for children that includes all the favourites like Fish & Chips, Crumbed Chicken & Chips, Spaghetti Bolognese, Stir Fried Noodles with Vegetables, Pizza, and more.

DO YOU HAVE VEGETATION FOOD?

We have a seperate menu for our Vegetarian and Vegan guests, and can also cater to provide Gluten Free or Lactose Free meals. Please speak to one of our staff upon arrival with any dietary needs.

CAN YOU HELP ORGANISE TOURS?

Yes. Reception can arrange tours by boat, taxi or private car, planned around what you want to see.
We can also call metered taxis for trips anywhere on the island.

WHAT ACTIVITIES CAN YOU ARRANGE?

Island day tours with a private driver.
Fishing or snorkelling trips with local fishermen, leaving from our beach.
Kayaks, SUP boards and bicycles, free for guests.
Pepper farm visits, scuba diving and other tours, booked through reception.
See our Nearby Attractions page for more to see and do in the area.

WHAT'S THE WEATHER LIKE?

Phu Quoc averages around 28°C during the day all year. There are two seasons, dry and wet.
Dry season (November to May): January and February are the driest months, and May gets more humid before the rains. Expect sunshine, blue skies and good visibility for snorkelling and diving. This is high season, so book early.
Wet season (June to October): expect afternoon or overnight showers and occasional spells of three or four days of heavy rain. The water at our beach stays fairly calm, though snorkelling visibility drops a little. The forests turn green, the waterfalls are at their best, and rates are generally lower.

DO I NEED A VISA?

Phu Quoc is a designated special economic zone and offers visa-free stays of up to 30 days for most visitors who fly directly into the island. If you plan to travel elsewhere in Vietnam, you’ll need a Vietnam visa. Entry rules change, so please check with the Vietnamese embassy in your country or the official Vietnam e-visa website before you travel.

PEPPERCORN BEACH PRIVACY POLICY

We are committed to protecting and respecting your privacy. By accessing the website or providing information, you agree to our privacy practices.
We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to, or which are permitted under applicable laws and regulations.
We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.
We regard breaches of your privacy very seriously and have implemented measures to secure and protect your information. However, you will appreciate that it is not possible for us to perfectly secure your personal data from cyber attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorised disclosure, loss or destruction of your personal data arising from such risks.

Frequently Asked Questions