Frequently Asked Questions
Before you book your stay, please read the information about our hotel and consider if we are the right hotel for you.
Below are some of the most frequently asked questions (FAQs). If you need further information, please contact us via email at email@example.com.
ARE WE THE RIGHT HOTEL FOR YOU?
We recognise we are not a 5 star hotel and we are a little remote, however we are here to make our guests happy, offer a chance to relax and enjoy, with comfortable rooms on a scenic beachfront setting.
Our rooms are simple but comfortable and have all the amenities that you'll need to enjoy your stay.
Our WIFI at times can be slow because of our remote location or due to the weather.
There are small local convenience stores nearby, however there are no supermarkets or shopping centres in our local area.
Our beach is not ideal for long walks or running on the beach. Our beach frontage is approximately 300 metres wide but not wide enough for those long walks or long runs, and our active guests enjoy walks or runs through the nearby village of Ganh Dau.
Our location is fairly remote and quiet compared to other parts of Phu Quoc Island. We are located near the fishing village of Ganh Dau with some other resorts in our area.
Do stay with us if you are after total relaxation away from the crowds or tourist areas.
We are about 35 kms from the Phu Quoc International Airport, around a 45 minute taxi ride.
We are about 30 kms from Duong Dong town, a 35 minutes taxi ride.
CHECK-IN & CHECK-OUT:
Our Check-in time is 14:00.
Our Check-out time is 11:00.
A request for early check-in or check-out can be made directly with us however is subject to availability. If you would like to guarantee an early check-in or late check-out, the room must be booked for an extra night.
Should you arrive earlier or leave after your check out time, luggage storage is available for free at Reception and guests are welcome to use of the hotel's restaurant and facilities.
MAKING A BOOKING:
Go online to our Reservations page. We do not charge a booking fee.
A valid credit card is required to secure your booking. For guests bookings directly through our website, payment is only required at checkout.
Please note that if you are settling your bill with American Express, a 3% bank surcharge fee will apply. There is no surcharge for payment with Visa or MasterCard.
Payment accepted includes: Cash (VND, USD or AUD), Visa, MasterCard or AMEX.
IS BREAKFAST INCLUDED?
A generous à la carte Breakfast is served for all guests including a selection of fresh fruit juices, Vietnamese coffee and Italian espresso.
EXTRA BED OR ADDITIONAL PERSON SURCHARGE:
We offer extra rollaway bed upon request and based on availability. An extra bed is allowed in all rooms (with the exception of the Garden Family Room).
Surcharge for extra rollaway bed for child is US $20 per night.
Surcharge for extra rollaway bed for adult is US $35 per night.
Baby Cots for children under 3 years old can be provided free of charge.
A limited number of connecting rooms are available.
To ensure availability, please make your request prior to booking.
OUR CANCELLATION AND AMENDMENT POLICY:
Please refer to the specific cancellation policy on our Terms and Conditions page as it varies depending on the rate plan.
No-Show will incur a charge of the full amount of the reservation.
For standard bookings (not including Non-Refundable bookings), if you need to cancel or make a change to your booking, please email us at firstname.lastname@example.org with your name and booking reference.
We provide transfer services to and from the airport, ferry dock or anywhere in Phu Quoc for the convenience of our guests. Our service fee is slightly more expensive than if you were to take a metered taxis because our driver travels from our resort to pick you up or drop you off.
For guests booking directly with us for a stay of 5 or more nights, we offer free return airport transfers, otherwise we can arrange the following transfers;
Pick up / drop off to and from airport is US $35 / VND 805,000 based on a 7 seater Car suitable for up to 4 adults with luggage.
Pick up / drop off to and from ferry dock is US $38 / VND 875,000 based on a 7 seater Car suitable for up to 4 adults with luggage.
Pick up / drop off to and from Duong Dong is US $30 / VND 690,000 based on a 7 seater Car suitable for up to 4 adults with luggage.
A 16 seater bus is also available for transfers, which is suitable for up to 10 adults with Luggage. Please contact us for more information.
We also provide private pickup from other hotels on the island. Please contact us directly via this email address: email@example.com for specific quotations.
ANNUAL CHRISTMAS EVE AND NEW YEAR'S EVE BBQ BUFFET DINNERS:
Each year we celebrate the Festive Season with a compulsory Christmas Eve's and New Year's Eve BBQ Buffet dinner for guests staying at the resort during the nights of December 24th and December 31st. The price for this special dinner evening is US$55 per adult and US$25 per child. Children 5 years and under are free.
The buffet dinner charge will be included in the reservation when booking. If an extra adult or child is added to the booking, an additional charge will be collected separately by the hotel upon check in.
If you do not want to take part in this celebration dinner, please do not book your stay on December 24th or 31st December.
Please contact us for further information.
MOTORBIKE RENTAL POLICY:
Due to strict local laws, we can only rent out our motorbikes to any guests who hold a valid Vietnamese or International motorbike license. Our reception staff can however recommend nearby motorbike rental locations.
Our restaurant opens from 7:00am and takes last dinner orders at 20.30pm daily.
ARE THERE ANY RESTAURANTS NEAR THE HOTEL?
The nearby village of Ganh Dau does have a number of local eating places to choose from of differing standards, and close by there are other resorts in the area that also have restaurants. We do have complimentary bicycles available, and a number of guests enjoy cycling or walking to the restaurants at sunset beach for a change of scenery, these restaurants are located on the opposite end of the fishing village (about a 15 minute cycle or about 40 minute walk through the village).
DO YOU HAVE A CHILDREN'S MENU?
We have a seperate menu for children that includes all the favourites like Fish & Chips, Crumbed Chicken & Chips, Spaghetti Bolognese, Stir Fried Noodles with Vegetables, Pizza, and more.
DO YOU HAVE VEGETATION FOOD?
We have a seperate menu for our Vegetation guests, and can also cater to provide Gluten Free or Lactose Free meals. Please speak to one of our staff upon arrival with any dietary needs.
DOES THE RESORT HELP TO ORGANISE TOURS AROUND PHU QUOC ISLAND?
Our friendly reception staff are happy to assist our guests with everything needed for a wonderful Phu Quoc Holiday experience, and can help organise the most suitable tours and trips for you. Whether you would like to go out by boat, taxi or private car, we will be happy to arrange a completely personalised tour, seeing the attractions you want to see allowing you to enjoy Phu Quoc Island.
Local metered taxi's can easily be arranged by our reception staff for any island wide destinations.
WHAT ACTIVITIES OR ATTRACTIONS CAN THE HOTEL ORGANISE?
We can organise a day tour around the island for you with a private driver.
For something nearby, we can organise a fishing or snorkelling trip with our local fishermen that departs directly from our beachfront.
We provide kayaks and bicycles free for guests to use around the surrounding areas.
Our reception team can assist in recommending and arranging various tours or activities, such as Pepper Farm Visits or Scuba Diving.
Please visit our Nearby Attractions page which lists some of the local attractions in our area.
WHAT ARE THE WEATHER CONDITIONS DURING THE YEAR?
Phu Quoc is blessed with relatively constant average daytime temperature of 28 Celsius, making the island an ideal year-round tourist destination. The island has two distinct seasons: wet and dry.
The dry season is between November to May, with January and February being the driest months of the year and May having higher humidity before the start of the rainy season. The dry season is the best time to visit with lots of sunshine, blue skies and good visibility for snorkelling and diving. The dry season corresponds with the islands high season, so booking in advance is recommended.
The wet season is between June to October with a mix of afternoon or overnight showers and occasional periods of 3 or 4 days of heavy rains. The waters at Peppercorn Beach remain fairly calm even during the wet season though snorkelling visibility is impacted slightly by the rainy season. However, the island still has plenty of sunshine and day time temperatures are still a comfortable 28 degrees. The islands forests and greenery comes to life during the wet season and waterfalls are best visited during this time of year. Accommodation prices are also generally lower in the wet season, making it a great time to visit the island.
IS A VISA REQUIRED TO VISIT PHU QUOC ISLAND?
Phu Quoc Island is designed as a Special Economic Zone and the Vietnamese government are allowing tourists to stay on the island for up to 30 days without requiring a Vietnam Visa. However, if you plan visiting other parts of Vietnam after your stay in Phu Quoc, then you will require a Vietnam Visa. In Order to be eligible for the 30 days visa exemption to Phu Quoc Island, you must meet the following requirements:
Your passport must be valid for more than 6 months.
You must have a round trip air ticket from Phu Quoc. The onward destination after Phu Quoc can be any other destination except Vietnam.
Your stay in Phu Quoc island must be less than 30 days.
Visit the Vietnam Embassy website of your country of origin for more information.
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